COVID-19 update 17.8.2020

We are now back in Level 3 but we are working and you will receive the care you need.

We are also Covid swabbing any patients who are unwell or who may have been in contact with confirmed cases, so if you need to be swabbed because you are unwell or have been in contact with a confirmed case, please contact our Receptionist and a Doctor will call you back to take details and invite you to our “Drive Through” swabbing clinic. Operating in Level 3 means in most cases the GP will phone you for a telephone consultation instead of face to face to limit numbers in the clinic and minimise the risk of infection. In most cases Doctors can work just as well over the phone, and offer you your script without a face to face consultation. Where they determine you need a physical assessment they will ask you to attend the clinic, usually within 24 hours.

What Happened

On Tuesday 11 August 2020 at 9.15pm Prime Minister Jacinda Ardern announced 4 new positive cases of Community Transmission in South Auckland. All 4 cases are members of the same family, but who work across Auckland and the children attend Mount Albert schools. Auckland was put back into Level 3 lockdown.

When

From Wednesday 12^th August at 12noon the Level 3 measures came into force and we started phone and video consultations for all appointments except those the GP requested to come in for physical examination, assessment and childhood immunisations.

Why

The level of community transmission is unknown, so we need to act responsibility and reduce the number of sick and vulnerable people gathering in our practices to minimise any risk to themselves or others.

Urgent

We must ALL act now, and once again we have made these serious and drastic changes to ensure that we keep our patients safe and away from cases of Covid 19.

• Virtualisation

During Level 3 you can still call for an appointment. The GP will telephone you and consult with you over the phone, replacing face to face where appropriate (without compromising patient safety). The charge will be as you were coming into the Practice.

• Routine Care

Continuity of care is really important, so please phone us if you need an appointment with a doctor or nurse.

• Scripts and Referrals

We are electronically sending ALL prescriptions to the pharmacy of your choice. You will need to advise the Practice of your chosen pharmacy at time of ordering, or during your phone appointment with the GP. For repeat prescriptions, please do not order your script until your usual repeat times. We will not be generating scripts more than 30 days in advance.

• Labtests

Labtests are open but not doing some of the non-urgent blood tests during the lockdown. People who need their blood monitoring and testing at Labtests should attend as normal but please be patient as there are some delays in waiting times.

• High Risk Patients

Immunocompromised, pregnant, patients with complex health conditions and the over 70’s need to be extra careful and make sure you are avoiding any unnecessary contact with people other than those in your household.

• Fluvax

The Flu vaccination is still available for anyone who would like to be vaccinated. Please contact our Receptionists for an appointment. 09 621 0387

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